Refund policy

Return Policy

(Store Credit & Size Exchange ONLY )

Please email SUPPORT@SHOPJWEST.COM to start a return !

14-Day Return Policy

You have 14 days from the date your items were delivered to initiate a return request for store credit (gift card via email) or size exchange.

 Always contact us at support@shopjwest.com.com before sending anything back so we can provide return instructions.

 

STORE CREDIT 

  • Store credit: 

    Once we receive your return and complete our quality check, your store credit will be available in your account. You can then select it as a payment option at checkout.

    How Do I Access My Account?

    Simply log in to our online store using your email address. You’ll receive a one-time password to access your account. Once logged in, you can view your available store credit and use it toward your next purchase!

Non-Returnable Items (Not Eligible for Gift card or Size Exchange) 

  • SALE collection or anything marked down 

  • Freshies

  • Hair Accessories

  • Socks

Quality Control Assurance:

All returns are subject to a thorough inspection process. Any items returned that are not in their original condition or are final sale (e.g., no tags, worn, washed, makeup stains, covered in pet hair, etc.) or are returned after the 14-day period will either be:

Please Note: We cannot accept returns or exchanges on items that have a strong perfume or fragrance smell. Due to allergies and sensitivities, we are unable to resell an item that has been exposed to strong perfumes or fragrances.

Thank you for understanding and helping us keep our items safe for all customers.

  • Rejected and sent back to the customer at your cost, or donated on your behalf

Important: Shoe boxes should not be used as the shipping container. They must be placed inside a separate box or poly mailer. Returns received with damaged or taped shoe boxes may be rejected or incur a fee for box replacement

 

Should you need to get in touch, please email support@shopjwest.com

Please allow up to 24 hours for a response.

* Business Hours M-F 9AM - 4PM CST*

Thank you!

 

When purchasing & completing an order with J West & Co Boutique -  By Clicking "I Agree To Terms & Conditions" at checkout. Buyer agrees, they accept, understand, & have read and are in agreeance to the policy listed below.

Once an item(s) are "purchased", pre orders included, no refunds will be issued , only store credit, even if the item(s) have not shipped. Discount codes cannot be added after checkout .